About abx one

Who we are

abxone is an independent online shop and repair service provider for gaming accessories, controllers, console spare parts, and repair services.

The shop is operated by Marcel Hombach.

Trade Name: abxone
Owner: Marcel Hombach
Address: Birken 12, 51597 Morsbach, Germany
Email: info@abxone.de
Phone: +49 2294 9889857
VAT ID: DE329546772

Further legal information can be found in our imprint.

What we offer

At abxone, customers can find spare parts, accessories, and repair services for gaming hardware.

Our offerings include, among others:

  • Spare parts for controllers and consoles

  • Accessories for gaming hardware

  • Repair services for controllers and consoles

  • Customized or modified controllers, if labeled accordingly

  • Tested products, if explicitly described as used, refurbished, or modified

We value that customers can clearly identify before purchase whether it is a physical product, a spare part, an accessory, or a repair service.

For repair services, customers do not purchase a new device or a replacement device. It is a service where their own device is sent to us for repair. The specific details regarding the process, shipping, and scope of service are available on the respective product page.

Independent Provider

abxone is an independent provider and not an official dealer, manufacturer, or authorized repair partner of Sony, Microsoft, Nintendo, Valve, or other mentioned brand owners.

All mentioned brand, product, and model names are solely for the purpose of describing the compatibility or intended use of the offered products and services.

Unless a product is explicitly labeled as an original product, it is not an original product of the respective brand owner.

Transparency in Products and Condition

We strive to describe each product clearly and understandably.

Depending on the item, it will be indicated whether it is new goods, used goods, refurbished goods, a compatible spare part, a modified product, or a repair service.

Customers should be able to understand before purchasing:

  • what exactly is being offered

  • whether it is a product or a service

  • with which devices the item is compatible

  • whether it is original goods or a compatible spare part

  • what the delivery time is

  • what the shipping conditions are

  • which return or cancellation policies apply

Repair Services

For repair services, customers receive information about the further process and how to send in the device after ordering.

The customer is responsible for sending the device to us, unless otherwise stated on the respective offer page. Return shipping after the completed repair is only included if explicitly stated on the respective offer page.

Before starting the repair, we inspect the submitted device. Should a repair not be possible as described or if additional costs arise, we will inform the customer beforehand.

Our Commitment

Our goal is to provide customers with understandable product information, transparent prices, and clear processes.

This includes:

  • accessible customer service

  • transparent contact and company details

  • clear information on shipping and payment

  • comprehensible product descriptions

  • clear indications for repairs, compatible spare parts, and modified products

For questions about products, repairs, orders, or returns, customers can contact us by email or phone.

Contact

abxone
Marcel Hombach
Birken 12
51597 Morsbach
Germany

Email: info@abxone.de
Phone: +49 2294 9889857

Our full legal information can be found in the imprint.