Repair Service: Fault Diagnosis for PlayStation 5 Console

This offer is for a diagnostic service for your own console. You are not purchasing a new console, a replacement device, or an automatic repair.

If your console does not start, outputs no image, switches off, makes unusual noises, or has another fault, a fault diagnosis can be useful. With this service, we will inspect your submitted console and, if possible, narrow down the fault.

Scope of Service

• Visual inspection of the submitted console

• Testing of the reported fault

• Basic functional test

• Inspection of relevant connections and externally visible damage

• Identification of possible fault causes

• Assessment of whether a repair is possible

• Feedback on the test result

• Optionally, creation of a repair quote, if a repair is possible

Important: No Automatic Repair

The fault diagnosis does not include an automatic repair of the console.

Should it be determined during the inspection that a repair is possible, we will inform you in advance about the identified fault, the possible repair, and the estimated costs.

Additional work or repairs will only be carried out with your consent.

Process of Fault Diagnosis

1. You order the fault diagnosis.

2. After ordering, you will receive information on how to send in your console.

3. You send your console securely packaged to us.

4. Upon receipt, we will check the reported fault.

5. You will receive feedback on the test result.

6. If a repair is possible, you will receive an offer for further repair upon request.

7. Without your consent, we will not carry out any additional work for which a charge is made.

Outbound and Return Shipping

The outbound shipping of the console to us is carried out by the customer and is not included in the price of the fault diagnosis.

Return shipping after completed diagnosis is indicated on the product page or during the ordering process. If it is stated there that return shipping is included, no additional return shipping costs will be incurred.

Please pack the console securely and safely for transport. We are not liable for damage caused by insufficient packaging during outbound shipping.

Processing Time

Unless otherwise stated on this product page, the processing time after receipt of the console is approx. 5 to 7 working days.

In the case of complex fault patterns, severe damage, missing information, or queries, the processing time may be extended. In this case, we will inform you.

Possible Fault Symptoms

A fault diagnosis can be useful, for example, for:

• Console does not start

• Console shows no image

• Console switches off

• HDMI signal drops out

• Console becomes unusually loud

• Console overheats

• Drive does not respond

• USB port does not work

• Console shows error messages

• Cause of fault is unclear

The examples given are for guidance only. Whether and to what extent a repair is possible can only be assessed after inspecting the console.

Not Included

Not automatically included are, in particular:

• Repair of the identified fault

• Replacement of spare parts

• Repair of motherboard damage

• Repair of HDMI, USB or power connections

• Repair of liquid damage

• Cleaning or liquid metal replacement

• Data recovery

• Software repairs

• Replacement of larger assemblies

If additional work is required or possible, we will inform you in advance.

Preparation Before Sending In

Please remove the following before shipping, if possible:

• Inserted discs

• Loose accessories

• Unnecessary cables

• Personal items

Please only send in the console, unless otherwise agreed with us.

Please describe the fault as precisely as possible. Information such as when the fault occurs, whether the console still starts, and whether a fall, liquid damage, or another incident occurred beforehand is helpful.

Note on Diagnosis

A fault diagnosis serves to examine and narrow down the problem. Depending on the fault pattern, it may happen that a defect can only be assessed more accurately after further disassembly or through additional tests.

We do not guarantee that every fault can be repaired. If a repair is not practical or not possible, we will inform you accordingly.

Note on Brands and Compatibility

abxone is an independent repair service provider. There is no official connection to Sony Interactive Entertainment or other brand owners mentioned.

The designations "PlayStation", "PlayStation 5", "PS5" and other brand or model names are used exclusively to describe compatibility and the repair object.