Repair Service: HDMI Port Repair for PlayStation 5 Console

This offer is for a repair service for your own console. You are not purchasing a new console or a replacement device.

If your console does not output an image, the HDMI signal drops out, the HDMI port is loose, or the port shows visible damage, an HDMI port repair may be necessary. This service includes professional inspection of the HDMI port and replacement if required.

Scope of Service

• Visual inspection of the HDMI port

• Verification of the reported fault

• Removal of the damaged HDMI port, if required

• Installation of a suitable replacement HDMI port

• Soldering work on the connector area

• Function test after repair

• Optional additional services, if selected: internal cleaning and/or liquid metal replacement

Selectable Variants / Additional Services

You can choose between several variants for this repair.

Standard: HDMI Port Repair

This variant includes the inspection and repair of the HDMI port.

Included are:

• Inspection of the HDMI port

• Replacement of the HDMI port, if required

• Soldering work on the connector area

• Function test after completion of the repair

Plus: HDMI Port Repair + Cleaning

In addition to the HDMI port repair, this variant includes an internal cleaning of the console.

Included are:

• HDMI port repair

• Cleaning of visible dust and dirt deposits in the interior

• Cleaning of relevant air ducts and cooling areas during disassembly

• Function test after completion of the repair

Premium: HDMI Port Repair + Cleaning & Liquid Metal Replacement

In addition to the HDMI port repair and internal cleaning, this variant includes the replacement of the liquid metal in the cooling unit area.

Included are:

• HDMI port repair

• Internal cleaning of the console

• Removal of old thermal paste residues in the relevant area

• Replacement of the liquid metal on the cooling unit

• Reassembly and function test after completion of the work

Repair Process

1. You select the desired variant and complete the order.

2. After placing the order, you will receive information on how to send in your console.

3. You send your console securely packaged to us.

4. Upon receipt, we will check the reported fault.

5. If the HDMI port is defective, we will carry out the booked repair.

6. If you have selected an additional service, it will also be carried out as part of the repair.

7. After the repair is completed, the console will be tested and sent back to you.

Shipping and Return Shipping

The shipment of the console to us is carried out by the customer and is not included in the repair price.

Return shipping after completed repair is shown on the product page or in the order process. If it is indicated there that return shipping is included, no additional return shipping costs will be incurred.

Please pack the console securely and transport-safe. We are not liable for damages caused by insufficient packaging during the inbound shipment.

Processing Time

Unless otherwise stated on this product page, the processing time after receipt of the console is approx. 5 to 7 working days.

In the event of additional damage, missing spare parts, heavy soiling or queries, the processing time may be extended. In this case, we will inform you in advance.

Additional Damage or Different Fault

This repair service includes the inspection and repair of the HDMI port as well as the additionally selected services.

Not automatically included are, in particular:

• Repair of motherboard damage outside the HDMI area

• Repair of graphics chip or APU faults

• Repair of power supply problems

• Repair of liquid damage

• Repair of drive faults

• Replacement of larger assemblies

• Data recovery or software repairs

Should it be determined during inspection that the HDMI port is not the cause of the problem or that further damage is present, we will inform you in advance.

Additional work will only be carried out with your consent.

Preparation Before Sending In

Please remove the following before shipping, if possible:

• inserted discs

• loose accessories

• unnecessary cables

• personal items

Please only send in the console, unless otherwise agreed with us.

Important Note on Repair Service

This offer is for a repair service for your own device. You are not purchasing a PlayStation 5 console, a replacement device, or a new product.

The repair will only begin after receipt of your console and, if advance payment has been selected, after receipt of payment.

Note on Brands and Compatibility

abxone is an independent repair service provider. There is no official connection to Sony Interactive Entertainment or other mentioned brand owners.

The designations "PlayStation", "PlayStation 5", "PS5" and other brand or model names are used exclusively for describing compatibility and the object of repair.