Repair service: Cleaning and liquid metal replacement for PlayStation 5 console
Repair Service - Not a Product Purchase
This offer is for a repair service for your own device. You are not purchasing a new device or a replacement device. After ordering, you will receive information on how to send in your device.
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Repair Service: Cleaning and Liquid Metal Replacement for PlayStation 5 Console
This offer is a maintenance and repair service for your own console. You are not purchasing a new console or a replacement device.
If your console becomes loud, overheats significantly, shuts down, or performs noticeably under load, cleaning and renewing the thermal interface material may be advisable. With this service, the console is professionally opened, cleaned, and the liquid metal in the cooling unit area is replaced.
Scope of Services
- Professional disassembly of the console
- Cleaning of fan, heatsink, housing areas, and relevant contact surfaces
- Removal of old thermal paste residues
- Replacement of liquid metal in the cooling unit area
- Visual inspection for recognizable contaminants or abnormalities
- Reassembly of the console
- Function test after completion of maintenance
Repair Process
- You order the maintenance and repair service.
- After ordering, you will receive information on how to send in your console.
- You send your securely packaged console to us.
- Upon receipt, we perform the booked cleaning and liquid metal replacement.
- After completion of the service, the console is tested and returned to you.
Outbound and Return Shipping
The outbound shipping of the console to us is carried out by the customer and is not included in the repair price.
Return shipping after completed maintenance is included in the repair price within Germany, unless otherwise stated on the product page or during the order process.
Different shipping costs may apply for returns abroad. These will be indicated during the order process or in advance.
Processing Time
Unless otherwise stated on this product page, the processing time after receipt of the console is approximately 5 to 7 working days.
In case of additional damages, missing spare parts, heavy contamination, or queries, the processing time may be extended. In this case, we will inform you in advance.
Important Notes
This service includes cleaning and liquid metal replacement. It does not include automatic repair of other defects.
Specifically not included are:
- Repair of motherboard damage
- Repair of HDMI, USB, or power ports
- Repair of drive errors
- Repair of liquid damage
- Replacement of larger assemblies
- Data recovery or software repairs
Should further damage be found during inspection or additional costs arise, we will inform you in advance. Additional work will only be carried out with your consent.
Preparation Before Sending
Please remove the following before shipping, if possible:
- inserted discs
- loose accessories
- unnecessary cables
- personal items
Please pack the console securely and safely for transport. We are not liable for damage caused by insufficient packaging during outbound shipping.
Note on Brands and Compatibility
abxone is an independent repair service provider. There is no official connection to Sony Interactive Entertainment or other mentioned brand owners.
The designations "PlayStation", "PlayStation 5", "PS5" and other brand or model names are used exclusively to describe compatibility and the repair object.
Repair Process
Select and Order Repair
Choose the appropriate repair service and complete your order.
Send device
After placing your order, you will receive information on how to send in your device. The customer is responsible for shipping the device to us, unless otherwise stated on the product page.
Inspection and Repair
Upon receipt of the device, we will examine the reported defect and carry out the booked repair. Should further damage be discovered or additional costs arise, we will inform the customer beforehand.
Return shipping
After the repair is completed, we will return the device to the customer. Information regarding return shipping can be found on the respective product page or during the ordering process.
Processing Time
Unless otherwise stated on the respective product page, the processing time after receipt of the device is approx. 5 to 7 working days. For complex fault patterns, missing spare parts, or queries, the processing time may be extended.
abxone is an independent repair service provider. There is no official affiliation with Sony, Microsoft, Nintendo, Valve or other mentioned brand owners. Brand, product, and model names are used solely to describe compatibility and the repair item.