Repair Service: HDMI Port Repair for Xbox Series X|S Console

This offer is a repair service for your own console. You are not purchasing a new console or a replacement device.

If your console does not output an image, the HDMI signal drops out, the HDMI port is loose, or the port shows visible damage, an HDMI port repair may be necessary. This service includes a professional inspection of the HDMI port and replacement if required.

Suitable for

This repair service is suitable for:

• Xbox Series X

• Xbox Series S

Please select the appropriate console model, if selectable in the product.

Scope of Services

• Visual inspection of the HDMI port

• Verification of the reported error

• Removal of the damaged HDMI port, if necessary

• Installation of a suitable replacement HDMI port

• Soldering work on the connector area

• Visual inspection of the connector area after repair

• Function test after completion of the repair

Repair Process

1. You order the HDMI port repair.

2. After ordering, you will receive information on how to send in your console.

3. You send your console securely packaged to us.

4. Upon receipt, we verify the reported error.

5. If the HDMI port is defective, we will perform the booked repair.

6. After the repair is completed, the console will be tested and returned to you.

Outbound and Return Shipping

The outbound shipping of the console to us is handled by the customer and is not included in the repair price.

Return shipping after completed repair will be indicated on the product page or during the order process. If it is indicated there that return shipping is included, no additional return shipping costs will apply.

Please package the console securely and safely for transport. We are not liable for damages due to insufficient packaging during outbound shipping.

Processing Time

Unless otherwise stated on this product page, the processing time after receipt of the console is approximately 5 to 7 business days.

In case of additional damages, missing spare parts, or queries, the processing time may be extended. In this case, we will inform you in advance.

Additional Damages or Different Fault

This repair service includes the inspection and repair of the HDMI port.

Not automatically included are, in particular:

• Repair of motherboard damage outside the HDMI area

• Repair of graphics chip or APU errors

• Repair of power supply problems

• Repair of liquid damage

• Repair of drive errors

• Replacement of larger assemblies

• Data recovery or software repairs

If during inspection it is found that the HDMI port is not the cause of the problem or that further damage exists, we will inform you in advance.

Additional work will only be performed after your consent.

Typical Error Symptoms

An HDMI port repair may be advisable if, for example:

• the console does not output an image

• the image signal drops out

• the HDMI port is loose

• the HDMI plug no longer fits properly

• pins in the HDMI port are damaged

• the port is visibly bent or broken out

The described error symptoms are for orientation only. Whether the HDMI port is actually the cause can only be assessed after inspection of the console.

Preparation before Sending In

Please remove, if possible, before shipping:

• inserted discs

• loose accessories

• unnecessary cables

• personal belongings

Please send only the console, unless otherwise agreed with us.

Important Note on Repair Service

This offer is a repair service for your own device. You are not purchasing an Xbox console, a replacement device, or a new product.

The repair begins only after receipt of your console and, if prepayment was chosen, after payment receipt.

Note on Brands and Compatibility

abxone is an independent repair service provider. There is no official connection to Microsoft, Xbox, or other mentioned brand owners.

The designations "Xbox", "Xbox Series X", "Xbox Series S" and other brand or model names are used exclusively to describe compatibility and the repair object.