Repair Service: Stick Drift Repair for DualSense Edge Controller

This offer is for a repair service for your own controller. You are not purchasing a new controller or a replacement device.

If your controller's analog stick triggers inputs by itself, responds inaccurately, or if characters or cameras move even though the stick is not being touched, you may have a stick drift problem.

Depending on the selected variant, the left, right, or both stick modules will be professionally inspected and replaced during this repair.

Suitable for

This repair service is suitable for DualSense Edge controllers.

If your controller has other defects in addition, please inform us beforehand.

Scope of Services

• Visual inspection of the submitted controller

• Verification of the reported stick drift error

• Removal of the affected stick module(s)

• Installation of suitable replacement stick module(s)

• Cleaning of relevant contact areas during the repair

• Testing of stick movement after replacement

• Function test after completion of the repair

Available Variants

Left Stick

This variant includes the inspection and repair of the left analog stick or stick module.

Right Stick

This variant includes the inspection and repair of the right analog stick or stick module.

Both Sticks

This variant includes the inspection and repair of both the left and right analog sticks or stick modules.

Repair Process

1. You select the desired variant and complete the order.

2. After ordering, you will receive information on how to send in your controller.

3. You send your securely packaged controller to us.

4. Upon receipt, we will verify the reported error.

5. The affected stick module(s) will be professionally replaced.

6. After completion of the repair, the controller will be tested and sent back to you.

Shipping and Return Shipping

The customer is responsible for shipping the controller to us, and this cost is not included in the repair price.

Return shipping after the completed repair will be stated on the product page or during the order process. If it is indicated there that return shipping is included, no additional return shipping costs will apply.

Please package the controller securely and safely for transport. We are not liable for damages caused by inadequate packaging during inbound shipping.

Processing Time

Unless otherwise stated on this product page, the processing time after receipt of the controller is approximately 5 to 7 business days.

In case of additional damages, missing spare parts, or further inquiries, the processing time may be extended. In this case, we will inform you beforehand.

Additional Damages or Different Faults

This repair service includes the inspection and repair of the selected analog stick or stick module.

Specifically not automatically included are:

• Repair of buttons, triggers, or bumpers

• Repair of USB-C port or charging issues

• Repair of liquid damage

• Repair of circuit board or trace damage outside the stick area

• Replacement of housing, stick caps, or other components

• Repair of wireless connectivity issues

• Software or firmware problems

Should it be determined during inspection that the stick module is not the cause of the problem or that further damage is present, we will inform you beforehand.

Additional work will only be carried out with your consent.

Preparation Before Sending In

Please remove the following before shipping, if possible:

• loose accessories

• cables

• detachable accessories

• personal markings or unnecessary attachments

Please only send in the controller, unless otherwise agreed with us.

Important Note on Repair Service

This offer is for a repair service for your own device. You are not purchasing a DualSense Edge controller, a replacement device, or a new product.

The repair will only begin after receipt of your controller and, if prepayment was selected, after receipt of payment.

Note on Brands and Compatibility

abxone is an independent repair service provider. There is no official connection to Sony Interactive Entertainment or other mentioned brand owners.

The terms "DualSense", "DualSense Edge", "PlayStation", "PS5" and other brand or model names are used solely to describe compatibility and the repair item.