Repair Service: Stick Drift Repair for Xbox Series Controller
Repair Service - Not a Product Purchase
This offer is for a repair service for your own device. You are not purchasing a new device or a replacement device. After ordering, you will receive information on how to send in your device.
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Repair Service: Stick Drift Repair for Xbox Series Controller – Both Sticks
This offer is a repair service for your own controller. You are not purchasing a new controller or a replacement device.
If an analog stick on your controller registers input by itself, responds inaccurately, or if characters or cameras move even when the stick is not touched, a stick drift issue may be present.
This repair always involves the professional replacement of both analog sticks of the controller, followed by testing.
Suitable for
This repair service is suitable for Xbox Series controllers.
The repair includes the replacement of both analog sticks:
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Left analog stick
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Right analog stick
If your controller has other defects in addition, please inform us beforehand.
Scope of Services
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Visual inspection of the submitted controller
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Verification of the reported stick drift error
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Removal of both analog sticks
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Installation of two suitable replacement sticks
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Soldering work in the stick area
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Cleaning of relevant contact areas as part of the repair
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Function test after completion of the repair
Important: Both sticks will be replaced
This repair is generally carried out as a bilateral stick replacement.
Even if stick drift currently only occurs on one stick, both analog sticks will be replaced as part of this service. This ensures a uniform repair and both stick units are checked during the repair.
Repair Process
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You order the stick drift repair.
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After ordering, you will receive information on how to send in your controller.
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You send your controller securely packaged to us.
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Upon receipt, we will check the reported error.
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Both analog sticks will be professionally replaced.
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After the repair is completed, the controller will be tested and returned to you.
Inbound and Outbound Shipping
The inbound shipping of the controller to us is done by the customer and is not included in the repair price.
Outbound shipping after completed repair is shown on the product page or during the order process. If it is indicated there that outbound shipping is included, no additional return shipping costs will be incurred.
Please pack the controller securely and safely for transport. We are not liable for damages due to insufficient packaging during inbound shipping.
Processing Time
Unless otherwise stated on this product page, the processing time after receipt of the controller is approx. 5 to 7 business days.
In the event of additional damage, missing spare parts, or further inquiries, the processing time may be extended. In this case, we will inform you beforehand.
Additional Damage or Deviant Error
This repair service includes the replacement of both analog sticks.
Specifically not automatically included are:
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Repair of buttons, triggers, or bumpers
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Repair of USB-C port or charging issues
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Repair of liquid damage
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Repair of circuit board or trace damage outside the stick area
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Replacement of casing, stick caps, or other components
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Repair of wireless connection issues
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Software or firmware issues
Should it be determined during inspection that another defect is present or additional work is required, we will inform you beforehand.
Additional work will only be carried out with your consent.
Preparation before sending in
Please remove the following before shipping, if possible:
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Batteries
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Battery packs
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Loose accessories
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Cables
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Detachable accessories
Please send only the controller, unless otherwise agreed with us.
Important note on the repair service
This offer is a repair service for your own device. You are not purchasing an Xbox controller, a replacement device, or a new product.
The repair begins only after receipt of your controller and, if prepayment has been selected, after receipt of payment.
Note on Brands and Compatibility
abxone is an independent repair service provider. There is no official connection to Microsoft, Xbox, or other mentioned brand owners.
The designations "Xbox", "Xbox Series", "Xbox Series X", "Xbox Series S" and other brand or model names are used solely for the description of compatibility and the repair object.
Repair Process
Select and Order Repair
Choose the appropriate repair service and complete your order.
Send device
After placing your order, you will receive information on how to send in your device. The customer is responsible for shipping the device to us, unless otherwise stated on the product page.
Inspection and Repair
Upon receipt of the device, we will examine the reported defect and carry out the booked repair. Should further damage be discovered or additional costs arise, we will inform the customer beforehand.
Return shipping
After the repair is completed, we will return the device to the customer. Information regarding return shipping can be found on the respective product page or during the ordering process.
Processing Time
Unless otherwise stated on the respective product page, the processing time after receipt of the device is approx. 5 to 7 working days. For complex fault patterns, missing spare parts, or queries, the processing time may be extended.
abxone is an independent repair service provider. There is no official affiliation with Sony, Microsoft, Nintendo, Valve or other mentioned brand owners. Brand, product, and model names are used solely to describe compatibility and the repair item.