Repair Service: USB-C Port Repair for Steam Deck

This offer is for a repair service for your own device. You are not purchasing a new Steam Deck, a replacement device, or a new product.

If your device no longer charges, the USB-C connector is loose, it doesn't connect to a dock, or the USB-C port shows visible damage, a port repair may be necessary. This service includes professional inspection of the USB-C port and replacement if required.

Scope of Services

• Visual inspection of the USB-C port

• Verification of the reported fault

• Removal of the damaged USB-C port, if necessary

• Installation of a suitable replacement USB-C port

• Soldering work in the port area

• Visual inspection of the port area after repair

• Function test after completion of the repair

Repair Process

1. You order the USB-C port repair.

2. After ordering, you will receive information on how to send in your device.

3. You send your device securely packaged to us.

4. Upon receipt, we will check the reported fault.

5. If the USB-C port is defective, we will carry out the booked repair.

6. After the repair is complete, the device will be tested and sent back to you.

Shipping and Return Shipping

The customer is responsible for shipping the device to us, and this is not included in the repair price.

Return shipping after completed repair will be indicated on the product page or during the order process. If it is stated there that return shipping is included, no additional return shipping costs will apply.

Please package the device securely and safely for transport. We are not liable for damage caused by inadequate packaging during the inbound shipment.

Processing Time

Unless otherwise stated on this product page, the processing time after receipt of the device is approximately 5 to 7 business days.

In the event of additional damage, missing spare parts, or inquiries, the processing time may be extended. In this case, we will inform you in advance.

Typical Fault Symptoms

A USB-C port repair may be useful if, for example:

• the device no longer charges

• the USB-C connector is loose

• the port is visibly damaged

• the device only charges in a specific plug position

• no connection is established to a dock

• no data connection is possible via USB-C

• the port is bent, broken out, or dirty

The listed fault symptoms are for orientation only. Whether the USB-C port is actually the cause can only be assessed after inspection of the device.

Additional Damage or Different Fault

This repair service includes the inspection and repair of the USB-C port.

Not automatically included are, in particular:

• Repair of mainboard damage outside the USB-C area

• Repair of charging electronics or power supply problems

• Repair of liquid damage

• Repair of display, battery, or button faults

• Replacement of larger components

• Data recovery or software repairs

Should it be determined during inspection that the USB-C port is not the cause of the problem or that further damage exists, we will inform you in advance.

Additional work will only be carried out with your consent.

Preparation Before Sending In

Please remove the following before shipping, if possible:

• Memory cards

• Loose accessories

• Protective cases

• Docking stations

• Chargers, unless explicitly requested

• Personal items

Please send only the device, unless otherwise agreed with us.

Important Note Regarding Repair Service

This offer is for a repair service for your own device. You are not purchasing a Steam Deck, a replacement device, or a new product.

The repair will only begin after receipt of your device and, if prepayment was chosen, after payment has been received.

Note on Brands and Compatibility

abxone is an independent repair service provider. There is no official connection to Valve or other mentioned brand owners.

The terms "Valve," "Steam Deck," "USB-C," and other brand or model names are used solely to describe compatibility and the repair item.